Returns

Customer satisfaction is important to us! We are happy to exchange or refund your order if you meet the following:

  • For change of mind returns, please notify us within 24 hours of receiving your item/s by email to ciaran@unpluggedbyronbay.com.au. Once approved via return email, please post the item/s back in the post within 5 days. Please send through your tracking information ciaran@unpluggedbyronbay.com.au.

  • For exchanges of size or colour, please notify us by email to ciaran@unpluggedbyronbay.com.au within 3 days of receiving your item/s. Once approved via return email, please post the item/s back in the post within 5 days, otherwise we cannot fulfill your exchange. Please send through your tracking information to ciaran@unpluggedbyronbay.com.au.

Please note that personalised items, gift card, earrings, hats, lingerie and swimwear are not eligible for return or exchange unless faulty.

RETURN ADDRESS:

Unplugged Byron Bay
Shop 1 / 2 Lawson Street
Byron Bay, NSW, 2481
Australia